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These scams are easily created, simple to distribute, and new examples appear every day.Ī variant of the same scam will cause a webpage to appear accusing you of engaging in some sordid or illegal Internet activity. There are also millions of permutations of the "toll-free" phone numbers they provide, and they can easily originate from the other side of the globe. There are thousands of variations of this scam whose exact appearance and wording can take any form.

#Apple mac technical support number mac#

Even if you were to completely shut down and restart your Mac or your iPhone, the annoying popups might just keep reappearing. You might not be able to control Safari, and you can't find a way to quit the app.

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It might seem there is no way to close the windows or otherwise dismiss the popups. Some of them will spawn multiple tabs or windows by the dozens. Some of them include voiceovers or annoying alert sounds. These scams may appear to be authentic, because they typically include details such as your IP address (numbers that identify your device and its approximate geographical location) and a familiar icon of the browser you're using. What gets people into trouble is believing the information that appears, and then taking inappropriate actions. These scams can appear on any web browser running on any Mac, PC, or iOS device.ĭespite what they say your Mac has not been infected with anything other than a web page that won't go away, which is easy to fix. These popular browser scams spontaneously appear as an unexpected popup or unsolicited webpage (examples below click to enlarge) that allege the detection of "viruses" or the existence of some unsafe condition that needs to be addressed with great urgency:

Read Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support. No other action is necessary, or justified. Do the equivalent of hanging up on the harassing phone caller: close the web page and forget about it. Your phone cannot become infected simply by an unwanted call, right? Neither can your Mac. You don't need to do anything but hang up and forget about it. Serenity Caldwell contributed to an earlier version of this guide.These are scams just like an unsolicited phone caller harassing you to buy something you don't want.

#Apple mac technical support number how to#

Visit Apple Support or the Apple Support app.ĭo you have any more questions about how to get support for your Mac, iPhone, iPad, or Apple Watch? Put them in the comments, and we will help! Now that you know how to sign up, you can also visit the iMore forums.

If you don't have an Apple Store in your area or would prefer not to go in person, you may also have an option to send your device in for repair. If there is an Apple Store near you, it's easy to schedule an appointment at the Genius Bar.

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Sometimes, reading and chatting online isn't enough: If you have a hardware problem or tricky software issue, you may have to bring your Mac, iPhone, iPad, or Apple Watch to an Apple Store for diagnostics and possible repairs. How to set up a Genius appointment at an Apple Store Select Chat, Talk to Apple Support Now, Schedule a Call, or Call Apple Support Later to contact Apple support.Īpple will contact you through the channel that you specified (unless you selected Call Apple Support Later, in which case, you would need to contact Apple). Select a category that your issue falls under.

Visit Apple's support page or the Apple Support app.

If you start out in a chat but discover your problem is more complicated, you can always ask to speak with a support technician on the phone.

If Twitter doesn't help, you can talk directly with an Apple support technician online or on the phone. When searching for help using a command for a program, you can hover over menu results, and an arrow will appear next to where you will find it in the app's menu.If you have Finder selected, it will show results for Finder. For example, if you are using Safari, it will show results for help with Safari. Help will show search results based on the app you are using.Use the keyboard shortcut command-shift-/to access the Help program quickly.Some useful things you should know about the Help program: Select the search result from the list.Ĭlick on a related link to open a specific app or program relating to your issue.If you have Finder selected (click on your desktop screen), you can check out What's new in macOS, New to Mac, and Get to Know your Mac for more help. Type in a query, like "downloading apps" or "new user."

Click on Help in the Menu bar at the top of your Mac's screen.All you have to do is type in your query, and the Help program will present you with helpful information. Your Mac comes with a handy Help app that answers questions about every aspect of your computer.